I’d love to share a pretty major life lesson that evolved over the past few weeks including myself, my children and Verizon Wireless.
One month ago today we spent the first night in our new home. We quickly discovered that our phone service wasn't going to cut it. I am going to spare you details, just know that there were a lot of phone calls and broken promises. Finally after weeks, I called frustrated. I called several times, frustrated. No one helped. My aggravation rose as did the tone and volume of my voice. I was ANGRY. So angry in fact that when I hung up the phone my children surrounded me, hugged me and we discussed how I wasn’t letting this big corporation walk all over me, Mama Bear was unleashed. I had one more phone call lined up with an associate director, but they basically told me that I could follow through on my threat and find another provider.
Interestingly enough, I proceeded to get sick following that phone conversation and didn’t have the energy to call back for a full week. During this time we had a family movie night, Disney’s Brother Bear. For those of you who have not seen it, the basic premise is that the young boy is turned into his totem, a bear, until he learns to turn his Anger into Love. Point taken. Mama Bear is actually Love, not Anger. What had I taught my children through this interaction? Bullying and anger will get you nowhere except pushed away.
Yesterday I decided to give it one more try. This time I prayed. I imagined myself filled with a brilliant green glowing light of love and with all of my power I willed this love to whomever was on the other end of that phone. Do you know what happened? A miracle. I was recognized as a long term customer in excellent standing and the situation was corrected. Just. Like. That. Everyone wins. We have phone service. Verizon keeps their customer. The support person received a raving review, direct to his supervisor. Most of all, my children were able to witness the difference in the outcome when applying Love as opposed to Anger.
Now to remember to apply this in all circumstances.
The answer is Love. The answer is ALWAYS Love.